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Business Solution Manager-Digital in Indianapolis at Delta Faucet Company

Date Posted: 1/23/2018

Job Snapshot

Job Description

The Business Solutions Manager (BSM) is responsible for and will manage the relationships required to support Delta Faucet’s Digital strategy. This includes such items as the digital presence in the web, consumer strategy via utilization of Salesforce as well as holistic solutions/approach to our customers via various digital methods, etc. This role will manage the strategy, planning, design, organization, implementation and operation of the systems and digital services required and provide thought leadership in analytics and digital strategy. Critical to this role will be working closely with internal business partners to evaluate concepts, opportunities and vendors to assess their value and how they best fit into the overall existing ecosystem and/or future roadmaps.

Principal Accountabilities :

  • Organization leadership and development
    • Provide leadership to the Digital and Consumer IS team, by ensuring they work together effectively, that they have clearly defined responsibilities and expectations, and that they receive effective performance evaluations and feedback, along with opportunities for career and knowledge development.
    • Lead and direct the activities of the Digital and Consumer IS team.
    • Communicate clearly and listen effectively, ensuring that senior leadership/ organizational messages are delivered to team members in a timely manner, that issues and concerns are dealt with, and foster open communication within the team.
    • Help team achieve success through clarifying expectations, coaching, providing feedback via performance review and recognizing accomplishments, and providing ongoing coaching opportunities.
    • Assist in work planning and organization and foster teamwork, accountability and prioritization within the team.
  • Business Partner Engagement and Alignment
    • Participate in, support and align with the direction and strategies of the Information Services department and the company as a whole.
    • Participate in the development of the IS Strategy in all areas, but specifically as it relates to digital and consumer systems.
    • Maintain a current knowledge level of technical innovations, trends and developments in the commercial & operational system domain and share that knowledge as applicable in developing strategy and monitoring/managing roadmaps and plans.
    • Work directly with the business community to coordinate plans, architecture and life-cycle of the specific products, applications and projects related to the business function.
    • Drive innovative technology solutions and the development of new capabilities within digital and consumer systems, pursuant to the needs of the company and its business areas.
  • Solution Design
    • Collaborate with business partners in identifying opportunities for, and implementation of, automated systems for complex business processes
    • Lead and/or participate in the development of overall business solutions designs including re-engineering business processes, organization and application architecture.
    • Create and maintain application architectural vision, roadmap, guidelines, and standards.
    • Work closely with business partners to identify problems and requirements, and provide business solutions to support complex business processes
    • Research and analyze basic and complex issues surrounding the processes and systems of an organization.
    • Make solution recommendations for improving business processes and practices.
  • Solution Delivery
    • Manage the delivery of the set of projects aligned to the strategic roadmap for a particular business area, providing expertise in managing projects to successful completion
    • Deliver against business case and specifications, vendor management, change management.
  • Solution Development & Support
    • Oversee system development and/or interfaces including the installing, implementing, enhancing, and testing business application software
    • Ensure quality of support resources and processes are in place to maintain operational efficiency of the business systems and processes.
    • Direct new development efforts in context of business solution projects or support.
    • As needed, provide problem diagnosis and technical consulting on complex production issues.
    • Provide mentorship and leadership in resolving complex technical problems.

Education and Experience/Skills

The preferred candidate will have a Bachelor's degree in Computer Science, Information Sciences, Business, Industrial Engineering, or related field, and eight years of experience in designing, delivering, and developing business solutions with process and organization change within the context of a digital commerce systems and operations organization. Demonstrated experience in developing and delivering a portfolio of cross-functional business projects, with close leadership partnership. The incumbent will be a demonstrated leader in strategy development, creative and critical thinking, business case development and achievement, preferably within the context of digital commerce, and taking calculated risks.

The ideal candidate will possess ability to lead, influence, and motivate staff and project teams through change; to communicate effectively with both technical and non-technical audiences at various levels within the organization; to lead business process improvements by possessing skills such as Continuous Improvement, LEAN, project management and/or related competencies.


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