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Strategic Account Manager, Multi-Family Housing in Indianapolis at Delta Faucet Company

Date Posted: 3/19/2018

Job Snapshot

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  • Location:
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    Not Specified
  • Date Posted:

Job Description

Delta Faucet has an excellent opportunity for an experienced sales professional to join our talented sales team! The Strategic Account Manager aims to increase Delta Faucet Company’s multi-family housing segment sales nationally by driving specification work by targeting key Senior Living and Student Housing plumbing specifiers (architects, engineers, designers, etc.) and influencers (facility staff, owner & owner Groups, developers, etc.). The incumbent will establish and build customer relationships and act as a direct commercial liaison to our sales agencies and internal commercial sales team in executing Delta Faucet Company’s multi-family housing subsegment strategy with Senior Living and Student housing customers.

This is a remote position and can be based anywhere in the US.

Nature & Scope:

The individual will be relied upon to establish and build customer relationships in these markets and act as a direct commercial liaison to a defined group of sales agencies and internal commercial sales team in executing Delta Faucet Company’s multi-family housing segment strategy. This person will work closely with the Commercial team in the US and Canada. The individual must be extremely versatile and be able to work with a variety of customers and influencers. The primary goal of this role is to ensure key multi-family housing target accounts receive the best possible commercial sales effort, product presentation, product training, service and support possible from Delta Faucet Company.


  • Commercial Sector Sales $’s - Commercial Sector Products
  • Adjusted Gross Margin $'s - Commercial Sector Products
  • Multi-family housing quoted $ - J Type from Quoting System
  • Variable Selling Expense
  • Specification’s written overall (where Delta didn’t exist before)
  • Master Specification’s written
  • SGI Sales $ stretch goal

Principal Accountabilities:

  • Work with Delta’s Commercial Sales team within the Multifamily Division to position, refine and execute Delta Faucet Company’s Senior Living and Student housing national sales plan
  • Work with the appropriate Commercial Sales Managers, Regional Sales Manager and Rep Principals to develop and execute commercial growth strategies for each territory
  • Work with manufacturers’ agencies in multiple states to establish a primary target list of specifying engineers/architects/designers and specification writers, along with key facility influencers
  • Maintain and grow relationships with the Senior Living and Student housing communities through consistent sales contact and involvement in local and national associations, with a primary goal of filling DFC’s project pipeline of future sales
  • Plan, prepare and execute sales presentations on Delta Faucet Company’s commercial products and programs to acquire new business
  • Work with headquarters staff and agencies to track and pursue McGraw-Hill, Lodging & Econometrics, trade show and event leads (or other lead generating services as deemed necessary)
  • Develop an educated understanding of competition and speaks knowledgably of Delta Faucet Company’s commercial product’s features and benefits to the Senior Living and Student housing community
  • Communicate opportunities and leads to our agencies and Indianapolis Commercial team
  • Help develop policies, programs and procedures that will further drive commercial business for our agencies and Delta Faucet Company as a whole
  • Plan and execute commercial oriented customer events, whether locally, or involving our Indianapolis and/or Canadian commercial teams
  • Collaborate where appropriate with other Masco divisions (i.e. Masco Canada) to share knowledge, information and support to create competitive advantage for Delta Faucet Company’s commercial sales efforts

Education and Experience/Skills:

The ideal candidate will possess a BA/BS degree from a four-year college or university and 2-5 years of experience in non-residential building product specification sales; or equivalent combination of education and experience. A knowledge of the Senior Living and Student housing community is preferred. It is essential that this individual has a strong ability to multi-task, identify needs and resolve issues immediately. The successful candidate will have strong communication & presentation skills (oral and written), and the ability to effectively use Microsoft Excel, PowerPoint, and Outlook. Must have a positive, can-do attitude that exhibits passion and optimism. This person must have a strong work ethic; demonstrate a customer focus and understanding, and exhibit ethics and honesty. Must exhibit effective collaborative and team-building skills and a strong sense of personal accountability. This individual must be willing and able to travel 6-12 nights away from home per month on average- will be based in territory and travel the region. Must have the ability to work outside the time constraints of 8:00 am - 5:00 pm.


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